Frequently Asked Questions
Everything you need to know about your AULA gaming gear and orders.
What is the warranty period for AULA products?
All AULA Official Shop products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days, while express options are available for faster delivery.
Are your mechanical keyboards compatible with both Windows and Mac?
Yes, most AULA mechanical keyboards are plug-and-play compatible with both Windows and macOS, though some shortcut keys may vary by operating system.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return request.
Do I need to install drivers for my AULA gaming mouse?
While our mice work immediately upon plugging them in, we recommend downloading the official AULA driver software from our website to customize DPI settings and RGB lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets depending on your region.