Returns & Exchanges

At AULA Official Shop, we stand by the quality of our gaming peripherals and offer a 30-day return window for items in original condition. If your gear doesn't meet your expectations, we are committed to making it right through a simple exchange or refund process.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

• 3.
  Ship Item

  Affix the provided shipping label or send the package to our designated service center using a trackable shipping method.

• 4.
  Inspection & Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.